Payment Processors

The “Payment Processors” feature in the ‘Settings’ area of Retention CRM allows Associations, Chambers of Commerce and Nonprofit organizations to configure how online payments (membership fee, event fee, donations etc.) are processed. This is where you connect your Retention CRM to a payment service provider like PayPal or Authorize.Net.

How to Use “Payment Processors” Feature in Association Management

Adding a New Payment Processor and its fields explained

Clicking “New Payment Processor” lets you set up a connection to a specific payment service. Here’s a breakdown of the fields and how a nursing association might use them:

• Payment Processor Type: This is where you choose the specific service you’re using, like “PayPal Website Payments Standard” or “Authorize.Net”.
• Backend Title & Frontend Title:** Backend Title is a reference name for admins (e.g., “Nursing Association – Secure Donations”). Frontend Title is what users see during donation (e.g., “Donate to Nurses”).
• Description (optional): Provide any additional details for admins about this processor (e.g., “For recurring memberships”).
• Financial Account:* This links the donations made through this processor to a specific account in your accounting system (e.g., “Donations Account”).
• Payment Method: Leave this blank as Retention CRM automatically detects the payment method.
• Edit Payment Method Options:
  • Is this Payment Processor active? Choose “Yes” if the association wants to accept donations through this service.
  • Is this Payment Processor the default? Select “Yes” if this is the primary way the association wants to receive donations.
• Accepted Credit Card Types (optional): If your chosen processor allows, you can specify which credit cards the association accepts (e.g., Visa, Mastercard).
• Processor Details (for Live and Test Payments): These fields require credentials and URLs provided by your payment processor. You’ll need to consult your processor’s documentation to fill these out correctly (Important: Do not enter sensitive information here!).

By setting up payment processors in Retention CRM, a nursing association can easily accept secure online donations and streamline their financial management.

More Use Cases for Chambers of Commerce, Associations and Nonprofits

Different Payment Processors for Different Purposes (Association)

Retention CRM displays a list of all the payment processors currently configured in the system. This allows Associations to easily identify which payment options are available to their members and donors. For example, the report might show that the association accepts donations through PayPal Website Payments Standard and Authorize.Net. This information can be helpful for the association’s staff and volunteers when they are communicating with members and donors about how to make donations.

Payment Processing for Membership Renewals (Chamber of Commerce)

Retention CRM can help verify the chamber’s online payment processing is set up correctly for membership renewals. For example, the chamber might use the report to confirm that the “Membership Fees” financial account is linked to the payment processor that is used for membership renewals. This can help to ensure that the chamber receives all of its membership dues in a timely manner.

Payment Processing for Educational Programs (Nonprofit)

A payment processor can be set up to collect registration fees for educational programs in Retention CRM. The nonprofit can use this information to determine if they need to set up a new payment processor or if they can use an existing one to collect registration fees. This can help to streamline the registration process for program participants.